So what are the retail "trends" you're going to inspire clients to jump on board with in 2008?
I think we're going to see a revolution of the "waiting in line" experience...there are small changes happening that are making it a much better experience. But now that I write this, I'm thinking: is this really part of retail? I mean, IT IS, but so far, agencies have only been concerned with the merchandising part of this oh-so-important environment.
What is happening with customer-service? Are you interested in making people brand stewards?
Long live retail; let's make it better for everyone.